Refund Policy
RIGHT OF WITHDRAWAL, PRODUCT RETURNS, AND EXCHANGES
1. The buyer has the right to withdraw from the transaction within 14 calendar days by submitting to the seller a written notice of withdrawal from the purchase of the goods, which is available on the E-Commerce Association’s website and contains the following information:
- First Name and Last Name
- Contact Phone Number
- Email address
- Address
- Bank account information
- Order Date
- Date of receipt of the item
- Description of the item being returned
- Product serial number
- Purchase invoice number for the goods
- Reason for return
2. A notice of withdrawal from the purchase of goods must be sent to the email address info@shoppa24.ee or to the address Tuule tee 7, Ilmandu, Harku Municipality, 76904, no later than 14 calendar days after receipt of the goods. The Seller will confirm receipt of the notice of withdrawal by sending a notification to the Buyer.
3. The returned product must include all purchase documentation. Labels attached to the merchandise, as well as items installed to protect the condition of the merchandise (e.g., protective films, moisture absorbers, plastic sleeves, etc.) that do not prevent the goods from being tried on or examined must remain in place when the goods are returned.
4. To exercise the 14-day right of return, you may not use the ordered goods in any way other than is necessary to ascertain the nature, characteristics, and functioning of the goods, in the same manner as is permitted when trying out goods in a physical store. If the goods have been used for any purpose other than what is necessary to ascertain the nature, characteristics, and functionality, or if it shows signs of use or wear and tear, the Seller has the right to reduce the refund amount in proportion to the decrease in the goods’ value or to refuse to reimburse the cost of the goods.
5. The return policy applies to standard-size products. Custom orders and products customized to meet specific requests are not eligible for return.
6. The buyer may exchange the ordered product within 14 calendar days of receiving it if the size of the ordered product is unsuitable. The terms and conditions set forth in sections 6.1–6.5 apply to the return of products of an unsuitable size.
7. If a product returned to the Seller cannot be exchanged because the size requested by the Buyer is not available, the Seller will contact the Buyer to propose a solution.
8. Starting from the date of submission of the notice of withdrawal from the purchase, the Buyer is required to return the product subject to return within 14 calendar days.
9. The Seller assumes no liability for the product until it has been received. Returning and/or exchanging the product is free of charge, except for return shipping costs, which are the Buyer’s responsibility. If a defective product has been delivered to the Buyer, the Seller shall bear the costs associated with the return.
10. Upon receipt of the returned goods, the Seller shall immediately refund the Buyer, but no later than 14 days after receiving the notice of withdrawal, the cost of the product (shipping costs are not refundable, unless the Buyer was delivered a defective or incorrect product).
11. The seller reserves the right to delay making refunds until it has received the item that is the subject of the contract.
12. The Seller has the right to rescind the sale and demand that the Buyer return the goods if, due to an error, the price of the goods listed in the Online Store is significantly lower than the market price of the goods.
13. These products come with no warranty and no 2-year right to file a claim, as they are second-hand goods. Purchases are covered only by a 14-day right to return.